Troubleshooting an Unity® Accounting install error

This step should be followed if the setup file does not run when attempting to download a new version of Unity® Accounting. Please ensure proper backups are in place according to your company policy.

THE FOLLOWING INSTRUCTIONS LIKELY REQUIRE IT SUPPORT.

Step 1: Uninstall and reinstall Unity® Accounting

  1. On a PC, click on the Windows home button, which should be in the bottom left corner.
    Windows icon
  2. Type the words “Control Panel” (then hit enter or click on “Control Panel”).Search for Control Panel
  3. Select Programs & Features (or first Programs and then Programs & Features).Programs  Programs and Features
  4. Highlight Unity® Accounting (formerly esiLaw 360) and double-click it for a popup to appear. The popup will ask you to confirm that you want to uninstall Unity® Accounting. Select “yes”. It may ask if you want to restore the previous version or uninstall it completely. Please select “Remove the application from this computer”.
    find esilaw downloadremove application from this computer
  5. Open File Explorer
  6. Go to C:\Users\”ESILAWUserProfileName”\AppData\Roaming
    • delete the esiLaw folder
  1. Go to C:\Users\”ESILAWUserProfileName”\AppData\Local delete
    • Delete the esiLaw folder
  1. Go to C:\Users\”ESILAWUserProfileName”\AppData\Local\Apps\2.0
    • Search for any esiLaw reference and delete all references and folders.
  1. Attempt the download again.

 

If you are still having issues and esiLaw will still not run, here are some additional options:

 

Further troubleshooting 1:  Unblock the setup file

Unblock setup.exe in the download folder, then you should be able to launch setup.exe

unlock setup.exe file

Further troubleshooting 2:  Unblock ESILaw.exe

 

  1. Open File Explorer
  2. Go to C:\Users\”ESILAWUserProfileName”\AppData\Local\Apps\2.0” and search for the “esil..tion” in the foldersearch for esil..tion
  3. Click on the folder and right-click on ESILAW.exesearch results
  4. In the General section of the ESILAW.exe Properties, unblock ESILAW.exe

    Unblock esilaw.exe
  5. You will then be able to launch ESILAW.exe