How To Resolve “User Is Already Logged In”

This article will explain what to do when encountering a “User Is Already Logged In” prompt. These are steps for the administrator to facilitate if the specific user cannot log out of esiLaw 360. To resolve this, we will be covering the following steps:

  • Switching to Multi-User Mode
  • Navigating to User Accounts Menu
  • Locating User / Force Logging Out
  • Switching Back to Single-User Mode

Switching to Multi-User Mode

Steps

  • Step 1 – Click on File
  • Step 2 – Click on Switch to Multi-User Mode

switch to multi-user mode

 

Navigate to User Accounts

Steps

  • Step 1 – Click on Maintenance
  • Step 2 – Click on User Accounts

 

User Accounts

Locate User / Force Logging Out

Steps

  • Step 1 – On the bottom left, navigate to List of logged-in users
  • Step 2 – Click on List of logged-in users
  • Step 3 – Scroll through the list to locate the specific user

Find the user in the User Accounts

  • Step 4 – Click on the down arrow

Logged Users screen

  • Step 5 – Click on Reset

Reset

Tips

  • While in the User Accounts window, you can click Export to CSV to extract a spreadsheet of all your current users and usernames to keep on file.

Export to csv

Switching Back to Single-User Mode

After the user has been forced to log out, the Administrative User can switch back to Single-User Mode.

Steps

  • Step 1 – Click on File
  • Step 2 – Click on Switch to Single-User Mode

Switch to single user mode